Help Center

Inside the Wash Wizard Laundry Ball is bioceramic orbs that naturally increase the pH level of your washing machine's water. This breaks down the molecules of bacteria on your clothes. Your clothes come out of the washer fresh and clean.

No, Wash Wizard is not meant to make your clothes smell like chemicals. It is meant to organically clean your clothes without the need for harsh chemicals. If you do enjoy the smell of detergent, then we suggest putting a very small amount in the machine along with the Wash Wizard.  We have had reports that the box that is comes in may have a light powdery scent, but that doesn't come from the orb itself. 

Our office is located in Newport Beach, California.

Our live customer support is available weekdays 5a-6p PST @ 877-915-8219.Also, feel free to send us an email @ support@getwashwizard.com.

Wash Wizard is meant to be a natural cost effective replacement for harsh chemicals. There is no need to add anything extra to your laundry.

For smaller loads of laundry we recommend using 1 Wash Wizard orb. When you are washing larger loads, we found for best results that 2 orbs are more effective.

Yes, the Wash Wizard can be used in ALL types of washing machines.

Yes, Wash Wizard does not contain any detergents, dyes, or harsh chemicals. It is great for sensitive skin.

You simply put the Wash Wizard into your washer along with your clothes and start the cycle. You do not need to add any detergent or other additives. However, if you miss the smell of detergent you can put a little bit in for the scent. Detergent is NOT necessary to clean your clothes.

We have a 30 day satisfaction guarantee. Please refer to our returns page here for more details. Simply contact our customer care center @ 1-877-915-8219 to initiate the return process.

Wash Wizard uses global merchants to get the most innovative products straight to your door. Once you place an order we will send you a tracking number as soon as possible so you can confidently track your products arrival.  Our products typically take 8-15 days to arrive at your doorstep.